Home

Contact information

We’d love to hear from you! Whether you have a question about your order, our ingredients, or need help finding the right products for your skin - we’re here to help.

Email

hello@purekiwiskincare.com
We typically respond within 2-3 business days (Monday–Friday).

What happens next

  1. We read every message (for real).
    Your note goes straight to the Pure + Kiwi team (often the founder).
  2. You’ll hear back within 1–2 business days.
    If you’re reaching out about a sensitive-skin flare, include your skin concern + what you’ve tried so we can help faster.
  3. We’ll guide you to a calm-first routine.
    You’ll get a clear next step - what to use, what to pause, and how to patch test to reduce irritation risk.

To get the best routine recommendation, include:

  • Your top concern (eczema/itch, redness/rosacea, breakouts, hormonal dryness)
  • What’s currently stinging/triggering you
  • Products you’re using (and any actives)
  • Any known sensitivities

Need help right now?
Take the Skin Quiz for your best starting routine in under 60 seconds.

Order or Shipping Questions

If you’re reaching out about an order, please include your order number in your message so we can assist you quickly.

For more details, visit our Shipping Policy and Returns & Refunds pages.

Social

Connect with us on social media for product updates, markets, and skincare tips: